Real-time guest feedback
Hear about the problem while your guest is still there.
Send feedback from a table, room or location to the responsible manager by SMS or email. Give your team the opportunity to respond personally and follow the resolution.
What is included
- Feedback linked to the relevant table, location or service area.
- SMS and email notifications to the responsible person.
- Follow-up on issues, actions and recurring themes.
- A standalone feedback service that can also work without a digital menu.
How it works
- 01
Define the locations and people responsible for follow-up.
- 02
Collect feedback through the relevant QR or menu touchpoint.
- 03
Respond, record the action and review recurring issues.
Your questions, answered.
Do we need to use the digital menu to collect feedback?
No. JACCA’s feedback solution can be used independently. The setup can cover guest feedback, location-specific experiences or employee satisfaction surveys in corporate facilities.